External drives support on recent Macs with T2 chip – How-To
Feel free to:
  • provide feedback,
  • ask questions,
  • share your ideas,
  • make feature requests,
  • report bugs.

If you could not find a solution to your question in the Online Help and FAQ, please send us a detailed request and we will help you resolve it in the nearest possible terms.

Important Note:
  • If the answer to your question is in our Online FAQ – your request will have the lowest priority or may even be left unanswered (depending on the current load of customer support).
  • Please do not confuse DriveDx support questions with free online consultation on the diagnosis of your hardware equipment or how modern drives and computers generally work. We are not a repair shop.

If you are submitting bug, please fill in the following information:

  • Application Version Number: x.x.x
  • Operating System: (example) Mac OS X 10.6.8
  • Mac model: (example) Mac mini 2018
  • HDD/SSD model

We don't talk to strangers.

Name

Please provide a valid email address.

Email

You don't want us to answer?

Request type

What is the purpose of the contact?

Subject

Forgot why you came here?

Message

Thank you. The mailman is on his way.

Sorry, don't know what happened. Try later.