External drives support on the latest Macs – How-To
Feel free to:
  • provide feedback,
  • ask questions,
  • share your ideas,
  • make feature requests,
  • report bugs.

If you could not find a solution to your question in the Online Help and FAQ, please send us a detailed request and we will help you resolve it in the nearest possible terms.

Important Note:
  • If the answer to your question is in our Online FAQ – your request will have the lowest priority or may even be left unanswered (depending on the current load of customer support).
  • Please do not confuse DriveDx support questions with free online consultation on the diagnosis of your hardware equipment or how modern drives and computers generally work. We are not a repair shop.

If you are submitting bug, please fill in the following information:

  • Application Version Number: x.x.x
  • Operating System: (example) Mac OS X 10.6.8
  • Mac model: (example) Mac mini 2018
  • HDD/SSD model

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